Web-based Reporting Portals 

Decision Sciences has developed its own fully-customized on-line Report Management System (RMS)  for survey results.  On-line reporting means that on-going tracking survey results are updated routinely (typically weekly or daily) and are available to clients immediately. This feature can be particularly important in businesses or organizations which have continuous quality improvement programs because customers who report dissatisfaction or who need follow-up can be identified and contacted quickly.

The reports can also be automatically customized to the person who is accessing them. Reports are also designed for a ‘drill-down' approach, using links which allow the user toget a more detailed picture of a particular activity, or to linked to original scanned survey samples.  These scanned surveys can, for different users, have personal identification information masked as required.

Web-based reporting ensures that there are no paper distribution issues or associated costs. The information is immediately available anywhere there is internet access.  The site can maintain reports in historical series as required. This means that previous results are immediately available for review, to allow comparison to previous time periods, look at issues of seasonality, etc.  No more hunting through the piles of paper in your office to find last quarter's results. 

The RMS system also allows for a bulletin-board style system to be put in place allowing for two-way communication.   In such an environment, managers or executives may post goal-setting or reminder prompts in the system for other system users. This can be particularly helpful where there are location or working hour differences between various players.

Decision Sciences maintains a number of registered web addresses (URLs) for use by client managers, contractors, and staff.