About Us

Decision Sciences Research Associates, Inc. (DSRA) has been helping clients for more than 25 years to:

• Understand their customers
• Improve business processes
• Evaluate potential markets
• Evaluate program effectiveness
• Implement CRM strategies
• Design and deploy quality improvement programs.

We combine scientific expertise with a thorough understanding of the customer experience to provide actionable results.

DSRA’s research is customized to meet the unique strategic business requirements of our customers. We have developed software tools and strategies that allow us to design and print surveys, collect data, and report results tailored to the exact client needs and using any combination of interview, mail, and web-based survey techniques. We are experts in continuous tracking surveys, research database development, and quality improvement measurement systems.